It is a simple system that lets the citizens participate actively in the administration of their municipality. Maerker forces the bureaucracy to react in an open way to the request of the citizens. The answers to the issues submitted fosters better coordination between institutions, giving to the actual concerns of the population the highest priority.
There is a wide variety of problems that can be reported. From illegally disposed waste through to road damages or failures in traffic lights. The local administrations provide feedback about the report’s current status. With a traffic-light like system it is possible to identify the current status of an issue. Red means that the issue is pending to be reviewed, yellow shows that the problem has been identified and is in process of being solved. Green represents a problem fixed. (more…)